Cancellation and refund

Welcome to Grapes Innotech's Cancellation and Refund Policy. This page outlines our guidelines and procedures regarding cancellations and refunds for our products and services. Your satisfaction is important to us, and we want to ensure you have a clear understanding of our policy. Please take a moment to review this page before making a purchase.

If you have any questions or need further clarification, please don't hesitate to reach out to us using the contact information provided on this page.

Feel free to use this introduction on your "Cancellation and Refund Policy" page. After the introduction, provide detailed policy content, including information about cancellation deadlines, refund eligibility, and any specific procedures users need to follow to initiate cancellations and refunds. Always make sure your policy is clear, fair, and aligned with your business practices.

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Last updated: August 23, 2023

Thank you for shopping at Grapes Innotech. We appreciate your trust in our products and services. Please read this policy carefully to understand your options regarding cancellations, replacements, and refunds.

Cancellation Policy

1. Order Cancellation by Customer:

   • You may cancel your order within 12 hours of placing it. To cancel, please contact our customer support team at info@grapesinnotech.com or call us at +91-9645544712. Provide your order number for reference.

2. Cancellation of Services:

   • For services such as courses or workshops, cancellation deadlines may vary. Please refer to the specific course or workshop details for cancellation policies.

Refund and Replacement Policy

1. Refund Eligibility:

   • Refunds are provided in limited cases, subject to our discretion. We offer refunds for products that are damaged or defective upon receipt. To request a refund, contact our customer support team within 2 days of receiving the item.

2. Replacement Eligibility:

   • We offer replacements for products that are damaged, defective, or significantly different from what you ordered. To request a replacement, contact our customer support team within 10 days of receiving the item.

3. Refund Process:

   • If your refund request is approved, a credit will be applied to your original method of payment within 2 days.

4. Replacement Process:

   • If your replacement request is approved, we will arrange for the replacement item to be shipped to you. Please allow 4 days for processing and delivery.

Contact Us

If you have any questions about our cancellation, refund, and replacement policy, please contact us at Email: info@grapesinnotech.com Phone: +91-9645544712

We're here to assist you and ensure a satisfactory resolution.